FAQ's
Do you offer further discounts on your prices based on bulk purchases?
Our multi buy system on footballs & training aids does allow us to give the maximum discounts to customers purchasing higher quantities. We offer free delivery on all orders over £100 in value to help you as much as possible.
If you are looking to spend upwards of £1000 then please contact our sales dept to see if we can assist you with further discounts.
Tel 01472 210210 or email sales@proactiveteamwear.co.uk
How can I pay for my orders?
We accept club, personal or company cheques and all major high street credit and debit cards. We do not accept American Express. We do not accept some Solo & Electron cards, if your payment is not accepted we will contact you to arrange another payment method.
Cheques made payable to PROACTIVE TEAMWEAR LTD.
It is not recommended you send cash through the post.
Bank Transfers can also be arranged, please contact us to discuss this.
How much is delivery & how long will delivery take?
We are contracted with City Link for our deliveries, which can be made to residential or commercial addresses. They will require a signature at the point of delivery so you will need to ensure somebody is available to sign for your delivery at the delivery address. We may in some cases use Royal Mail Special Delivery service.
Shipping Costs
ORDERS ABOVE £100 FREE
ORDERS UNDER £100 £7.95
Delivery Time
NON PRINTED GOODS 24/48 hours*
PRINTED PRODUCTS 2 weeks*
EMBROIDERED PRODUCTS 3 weeks*
* subject to stock availability. Please allow additional time during peak times.
Can you supply a sample garment?
A sample service is available for you to inspect the quality of garments and you can also use this to ensure you are purchasing the correct sizes.
This is a FREE service but we will require a deposit for the garment(s) to be supplied. Once the garment is returned to us we will refund you for the item providing the item is returned within 14 days & is in the same condition as to which you received it.
The sending of samples is at the discretion of Proactive Teamwear Ltd. We may sometimes substitute colours/styles on certain samples, we assume that most samples are required for sizing & therefore style/colour is irrelevant. We do this to avoid having to order specific items from our suppliers therefore avoiding any delays. We do not supply shorts & socks as samples for hygiene reasons.
What do I do if I have a problem with my order?
We stand by the products and services we provide, but from time to time you may experience a fault or problems with your order. Each return is dealt with individually and in all cases please telephone the sales office to notify them of the problem.
Shortages on deliveries should be notified within 10 days of receiving your delivery. The packing note that comes with the parcel shows an itemised listing of the contents & any omissions in the delivery.
How do I wash garments I have purchased?
All garments are made using high quality materials under strict quality control conditions. It should be noted that most fabrics discolour due to staining by substances such as mud and grass which may not be entirely removed by washing.
We recommend removing as much mud from the garment as possible before soaking/washing. Follow detergent manufacturers’ instructions particularly with powders/liquids designed for heavy stains. Avoid products containing chlorine bleach that may damage fabrics, trims and decoratives.
Soaking garments in water and detergent as soon as possible can reduce discolouration. Use at least an equal amount of water by volume to that of the garment being soaked/washed. Make sure all parts are fully immersed. Pale kits such as White, Yellow, Sky and Tangerine may require more attention and the use of prewash soakers will assist in
the removal of stains.
Do not overfill the washing machine with garments if the ratio of water to garments is too small, dirt can easily be re-deposited. This can stain all the garments grey.
We do not recommend fabric conditioners on jerseys and shorts which may cause a build up of film on fibres. This can prevent the washing process from penetrating filaments and dislodging dirt. However, socks will benefit from fabric conditioners and softners.
Pro-Active do not accept liability for discolouration or damage to garments which is attributable to staining caused by elements foreign to the materials used in manufacture.
